Help & Support

Introducing F-Secure SAFE

Virgin Media have teamed up with F-Secure to provide our customers with F-Secure SAFE to keep you and your family safe online anywhere, whatever device you are using.

This multi-award winning software protects up to 5 of your devices whether a PC, Mac, Smartphone or tablet. What's more, it does so against all of the latest threats, automatically.

With your F-Secure SAFE account, you can choose which devices you want to protect. If you change or lose your device, or need to re-install the security service, you can move/re-install it to another with just a few clicks.

F-Secure SAFE is a complete online security solution free to all Virgin Media customers for the first year and includes:

  • Worry-free surfing and shopping online
  • Parental controls
  • Identity Protection
  • Banking Protection
  • Protection against hackers from getting onto your computer
  • Spam and phishing emails blocker
  • Protection against all kinds of malicious attacks
  • Automatic updates without slowing down your computer
  • Online chat or phone support

You can read more about the features of F-Secure SAFE on the product page here -

If you are unable to resolve an issue with F-Secure SAFE Internet Security yourself, please contact F-Secure support on 020 7744 0305