Search KB


Did you know?

If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.


Help for Cable customers

Check your service statusCableNational

Broadband and Internet :


Further help with photo prints from Snapfish

If you have any questions or issues with the following when using Snapfish:

  • Uploading photos
  • Ordering prints
  • Delivery

Then check the online help from Snapfish here. If you can’t find what you need, you’ll also be able to chat to a Snapfish support agent.

Was this information useful?

Quick Access

Got a fault with your service?

We'll need to do a service check to diagnose and resolve the problem

Ask Jenny a question about Virgin Media services

Existing customer

Not yet a customer

Manage your account with My Virgin Media

Need to get in touch? Find out how to
Contact Us

Get help from others in the Virgin Media Help & Support Forum