Help

Check your service statusCable National

We're here to help

Got a query, problem or just not sure? Choose what you're looking for from the list below.

Broadband and Internet How to boost your broadband speed, wireless networking, dial-up, Spotify, Internet security, data backup & storage, webspace, browser and computer settings Cable Customer National Customer Did you know? If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.	Email Setting up your account, email clients and webmail, creating additional accounts, sending and receiving, attachments, managing and organising, troubleshooting Cable Customer National Customer Did you know? If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.
Telephone Making and receiving calls, voicemail and call features, useful numbers, blocking unwanted calls, security including phone scams, calling costs, Virgin Media text Cable Customer National Customer Did you know? If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.	TV TiVo box, V HD Box, V+ HD Box, V Box, TV Anywhere, On Demand TV, channel listings, upgrading to HD TV, recording, interactive TV, remote control, user guides and troubleshooting Cable Customer National Customer Did you know? If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.
Billing and Payments Understanding your bill, first bill explained, online billing, making one-off payments, how to pay, late payments, pay per view and phone calls, checking your balance Cable Customer National Customer Did you know? If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.	Thinking of joining us If you're thinking of treating yourself to our services; discover the cool things you can do, how to switch from your supplier and read our legal stuff I want to be a Virgin Media customer
Just joined or upgraded New to Virgin Media? Find the answers to your questions here. Cable Customer National Customer Did you know? If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.	Upgrading Already enjoying our services & want to add something to your package? Here's how to upgrade now Cable Customer National Customer Did you know? If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.