Search KB

 

Did you know?

If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.

 

Help

Check your service statusCableNational

We're here to help

Got a query, problem or just not sure? Choose what you're looking for from the list below.

Broadband and Internet

How to boost your broadband speed, wireless networking, dial-up, Spotify, Internet security, data backup & storage, webspace, browser and computer settings

Cable Customer National Customer

Did you know?

If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.

Virgin Mobile

Managing your account online, using your phone abroad, activating your SIM, fixing your phone, network coverage and mobile guides

Setting up your account, email clients and webmail, creating additional accounts, sending and receiving, attachments, managing and organising, troubleshooting

Cable Customer National Customer

Did you know?

If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.

Telephone

Making and receiving calls, voicemail and call features, useful numbers, blocking unwanted calls, security including phone scams, calling costs, Virgin Media text

Cable Customer National Customer

Did you know?

If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.

TV

TiVo box, V HD Box, V+ HD Box, V Box, TV Anywhere, On Demand TV, channel listings, upgrading to HD TV, recording, interactive TV, remote control, user guides and troubleshooting

Cable Customer National Customer

Did you know?

If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.

Billing and Payments

Understanding your bill, first bill explained, online billing, making one-off payments, how to pay, late payments, pay per view and phone calls, checking your balance

Cable Customer National Customer

Did you know?

If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.

Thinking of joining us

If you're thinking of treating yourself to our services; discover the cool things you can do, how to switch from your supplier and read our legal stuff

Just joined or upgraded

New to Virgin Media? Find the answers to your questions here.

Cable Customer National Customer

Did you know?

If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.

Upgrading

Already enjoying our services & want to add something to your package? Here's how to upgrade now

Cable Customer National Customer

Did you know?

If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.

Forum

Got a question? Put it to the people. Our Help & Support Forum is where you can get help from the rest of the Virgin Media community and share your experiences with them.

Quick Access

Got a fault with your service?

We'll need to do a service check to diagnose and resolve the problem

Ask Jenny a question about Virgin Media services

Existing customer

Not yet a customer

Manage your account with My Virgin Media

Need to get in touch? Find out how to Contact Us

Get help from others in the Virgin Media help & support forum