Help & Support

Changing settings on your Virgin TV box

With Virgin TV there are some options that you may not use very often, but can help you get your Virgin TV box working at its best.

Instructions for these options are shown below, but remember you can always get help on your V6 box by using the Help app. To do this:

  1. Press Home on your remote
  2. Select Help & Settings
  3. Select Help

In the Help app you will find all sorts of information about your V6 as well as other Virgin Media products and services.

You can filter the TV Guide and Mini Guide so you only see your favourite channels. To set your favourite channels:

  1. Press Home on your remote
  2. Select Help & Settings
  3. Choose Settings
  4. Select Favourite Channels
  5. Highlight a channel and press Thumbs Up on your remote to make it a favourite
  6. To remove a channel from your favourites, press Thumbs Down

To change the way that the picture shows on your TV, like widescreen and output format, you’ll need to adjust the display format.

  1. Press Home on your remote
  2. Select Help & Settings
  3. Choose Settings
  4. Select Video Output

You can now adjust different settings for your TV.

The settings you can change are:

Aspect Correction Mode
This lets you adjust the way the TV picture fits into your TV screen. It depends whether the picture is in 4:3 or 16:9 (Widescreen) format.
Full
Your picture will fill the entire screen. Widescreen content will display normally. Content that’s 4:3 may look stretched, to fill the full screen.
Panel
Bars at the top and bottom, or left and right, of the screen are used to display a picture that’s not distorted. E.g. Widescreen content will display normally but 4:3 content might appear in bars to the left and right of the screen.
Zoom
Widescreen content will display normally but 4:3 content might appear with the top and bottom cut off.
Letterbox colour
This setting allows you to choose which colour should be used when your box adds bars to the top and bottom or left and right of the picture. There are two options – grey or black. Changing the colour will only apply where the box has added the bars and not where they were added by the broadcaster – changing the colour can help to determine this.
Video Output Format
Your box receives signals in any of these possible formats – 2160p, 1080p, 1080i, 720p, 576i and 576p. Your V6 will automatically set the best video output format for your TV. You can also set the output format for your TV by going to the Video Output Format screen and selecting Auto Detect.
 
The Video Output Format screen allows you to test and set the video output format manually. Select Test Formats and then follow the on-screen prompts to test which formats your television can display.
The supported formats will be automatically selected in the list of available video formats

To personalise your box’s audio settings:

  1. Press Home on your remote
  2. Select Help & Settings
  3. Select Settings
  4. Select Audio

The settings you can change are:

Alternate audio
Some shows are broadcast with more than one audio track, like audio descriptions or language tracks. When alternate tracks are available, you’ll see the Audio Icon lit white in the Info Banner. The Default Audio Language setting lets you choose which audio language track is played out by default. The default setting is English.
Dolby Digital for HDMI output
Got a surround sound system? Use this setting to choose how your box will output sound. When your box is connected to your surround sound system, choose Dolby Digital. If your box is connected directly to your TV, choose Dolby Digital to PCM. This setting applies to both HDMI and optical out.
Sound effects volume
If you’d like to change the volume of your box’s sound effects (the sounds on your TV when you use the remote), or turn them off completely, you can do that here. The default setting is Medium.

Your box regularly connects to our cable network to get updated programme listings and other info. You may be asked to access this screen if you phone us for help.

To see your network settings:

  1. Press Home on your remote
  2. Select Help & Settings
  3. Choose Settings
  4. Select Network
  5. Choose one of the available options
Connect to the Virgin Media TV service now
Normally, you won’t need to choose this option as your box connects to the network automatically every few hours. But if you choose to connect manually you’ll be able to see the status of the connection. While your box is connecting, you can still watch live TV, set up recordings and search for shows.
Test connection
Test your connection and run tests related to your network.
View network status
View details about your network connection.

We’ll keep in touch with news on what’s new, important TV schedule changes, and any other details you need to know about your service.

When you get a message, an envelope will appear next to the Help & Settings menu on the Home screen.

Access your messages

  1. Select Help & Settings on the Home screen.
  2. Choose Messages
  3. A list of your messages will appear. Any unread messages are marked with a Message Icon
  4. Highlight the message you want to read and press OK
  5. If the whole message doesn’t fit on your screen, use the Channel Up / Down to scroll through it

Instructions for these options are shown below, but remember you can always get help on your TiVo box by using the Help app. To do this:

  1. Press Home on your remote
  2. Select Help & Settings
  3. Select Help

In the Help app you will find all sorts of information about your TiVo as well as other Virgin Media products and services.

You can filter the TV Guide and Mini Guide so you only see your favourite channels. To set your favourite channels:

  1. Press Home on your remote
  2. Select Help & Settings
  3. Choose Settings
  4. Select Favourite Channels
  5. Highlight a channel and press Thumbs Up on your remote to make it a favourite
  6. To remove a channel from your favourites, press Thumbs Down

To change the way that the picture shows on your TV, like widescreen and output format, you’ll need to adjust the display format.

  1. Press Home on your remote
  2. Select Help & Settings
  3. Choose Settings
  4. Select Video Output

You can now adjust different settings for your TV.

The settings you can change are:

TV Aspect Ratio
The Aspect Ratio relates to the proportions of your TV screen. A standard TV screen has a ratio of 4:3. Widescreen TV’s have a ratio of 16:9. You need to choose the correct one for your TV. There are two options on this screen:
  • 16:9 Widescreen
  • 4:3 Classic screen

Aspect Correction Mode
This lets you adjust the way the TV picture fits into your TV screen. It depends whether your TV is 4:3 (Classic screen) or 16:9 (Widescreen), and whether the picture is in 4:3 or 16:9 format.
Full
Your picture will fill the entire screen. E.g. on a 4:3 TV, 4:3 content will display normally. Content that’s 16:9 will look as if it’s squashed into the screen. On a 16:9 TV, 16:9 content will display normally. Content that’s 4:3 may look stretched, to fill the full screen.
Panel
Bars at the top and bottom, or left and right, of the screen are used to display a picture that’s not distorted. E.g. on a 4:3 TV, 4:3 content will display normally but 16:9 content might appear with bars at the top and bottom of the screen. On a 16:9 TV, 16:9 content will display normally but 4:3 content might appear in bars to the left and right of the screen.
Zoom
On a 4:3 TV, 4:3 content will display normally but 16:9 content might have the edge of the picture cut off. On a 16:9 TV, 16:9 content will display normally but 4:3 content might appear with the top and bottom cut off.
Letterbox colour
This setting allows you to choose which colour should be used when your box adds bars to the top and bottom or left and right of the picture. There are two options – grey or black. Changing the colour will only apply where the box has added the bars and not where they were added by the broadcaster – changing the colour can help to determine this.
Video Output Format
Your box receives signals in any of five possible formats – 1080i, 1080p, 720p, 576i and 576p. If you’re using a HDMI cable to connect your box to your TV, the box will automatically set the best video output format for your TV. You can also set the output format for your TV by going to the Video Output Format screen and selecting Auto Detect.
 
The Video Output Format screen allows you to test and set the video output format manually. Select Test Formats and then follow the on-screen prompts to test which formats your television can display.
The supported formats will be automatically selected in the list of available video formats
 
You might want to experiment with all the different video formats that your TV and TiVo support. You may find that some formats are better suited to certain shows than others.

To personalise your box’s audio settings:

  1. Press Home on your remote
  2. Select Help & Settings
  3. Select Settings
  4. Select Audio

The settings you can change are:

Alternate audio
Some shows are broadcast with more than one audio track, like audio descriptions or language tracks. When alternate tracks are available, you’ll see the Audio Icon lit white in the Info Banner. The Default Audio Language setting lets you choose which audio language track is played out by default. The default setting is English.
Dolby Digital for HDMI output
Got a surround sound system? Use this setting to choose how your box will output sound. When your box is connected to your surround sound system, choose Dolby Digital. If your box is connected directly to your TV, choose Dolby Digital to PCM. This setting applies to both HDMI and optical out.
Sound effects volume
If you’d like to change the volume of your box’s sound effects (the sounds on your TV when you use the remote) or turn them off completely, you can do that here. The default setting is Medium.

Your box regularly connects to our cable network to get updated programme listings and other info. You may be asked to access this screen if you phone us for help.

To see your network settings:

  1. Press Home on your remote
  2. Select Help & Settings
  3. Choose Settings
  4. Select Network
  5. Choose one of the available options
Connect to the Virgin Media TV service now
Normally, you won’t need to choose this option as your box connects to the network automatically every few hours. But if you choose to connect manually you’ll be able to see the status of the connection. While your box is connecting, you can still watch live TV, set up recordings and search for shows.
Test connection
Test your connection and run tests related to your network.
View network status
View details about your network connection.

We’ll keep in touch with news on what’s new, important TV schedule changes, and any other details you need to know about your service.

When you get a message, an envelope will appear next to the Help & Settings menu on the Home screen.

Access your messages

  1. Select Help & Settings on the Home screen.
  2. Choose Messages
  3. A list of your messages will appear. Any unread messages are marked with a Message Icon
  4. Highlight the message you want to read and press OK
  5. If the whole message doesn’t fit on your screen, use the Channel Up / Down to scroll through it