Help & Support

Your Virgin TV box

Just got your Virgin TV box and not sure what everything does? We’ve got the help you need. For help on your Virgin TV remote see Your Virgin TV remote.

Select your Virgin TV box to find out more

V6 box front

From left to right, the buttons and lights on your V6 are:

  1. Channel Down (-) - Pressing and holding the Channel Down button can also be used to pair the remote
  2. Channel Up (+) - Pressing and holding the Channel Up button also activates Find My Remote
  3. Standby - The LED on the front of the box lights up white when it is on and red when in standby. If you see an amber light to the left of the Virgin Media logo (solid or blinking) then you don’t have full network connectivity

V6 box back

The sockets in use on the back of your V6 box are:

  1. HDMI - connect your V6 box to your HDTV
  2. Ethernet - connect your V6 box to your home network using a wired connection
  3. Digital Audio - for connection to an audio system
  4. Power socket - connects to the power adapter

Also on the back of your V6 box are:

  • Coax connection (1) - connects your V6 box to Virgin Media
  • Power switch (7) - turn your V6 off, or restart it
  • Audio (2) - not currently in use
  • Scart Out - not currently in use

To download the full Virgin TV V6 user guide click here.

TiVo

From left to right, the button and lights on your TiVo are:

  • Standby button - Turns your TiVo box on or puts it into standby. The green light indicates that the box is on. The red light indicated that the box is in standby
  • Online LED - When lit it shows your box has access to On Demand and Apps
  • Remote control LED - Flashes when the box receives a signal from the remote
  • Home button - Press this to go to the Home screen and press twice to access My Shows
  • TV button - Press this to watch live TV
  • Back button - Press this to go back one screen while viewing a menu
  • Navigational arrows - Use these to navigate the menus
  • OK button - Press this to choose menu options or display the Mini Guide while watching live TV, recordings and On Demand
  • Record button - Press this to record the show playing in live TV or to set up a recording from the guides
  • Recording lights - These lights indicate that recordings are in progress. If one light is lit red, one recording is in progress; if two are red, two recordings are in progress; if three are red, three recordings are in progress
  • Blue light – not in use

tivoback

The sockets in use on the back of your TiVo box are:

  • HDMI – connect your TiVo to your HDTV
  • SCART – connect your TiVo to a SDTV
  • Ethernet – connect your TiVo to your home network for box to box streaming and to use the TV Anywhere app as an advanced remote control
  • Optical Out – for connection to an audio system

Also on the back of your TiVo box are:

  • Coax connection – connects your TiVo box to Virgin Media
  • Power socket – connects to the power adapter
  • Power switch – turn your TiVo off, or restart it
  • USB - not in use
  • Smartcard slot – not in use

NOTE: The back of your TiVo may look different to the picture above.

To download the full Virgin TV TiVo user guide click here.