Help & Support

Changing the Virgin Media router's wireless channel / frequency

Click your Virgin Media Router below for information on how to change you wireless channel / frequency.

Hub 3.0

Check our 'How to' video on changing your Hub 3.0's wireless channel:

Or follow these instructions:

Unless you have a specific reason to do so, we don’t recommend you manually changing the wireless channel on your Hub 3.0. If you are experiencing issues with your broadband connection, see ‘How to get the best wireless signal’ for tips on how to resolve common issues.

If you wish to proceed, to change your new Hub 3.0's wireless channel:

  1. Access the settings page by entering the web address shown on the Hub 3.0 sticker. For a guide on how to do this, please see Configuring advanced settings on your Virgin Media router.
  2. Click Advanced settings then Wireless and then Wireless signal.
  3. Tick the box next to Manual which will enable the drop-down menu and then choose a channel. There are different options for 2.4GHz and 5GHz channels.
    Wireless Signal
  4. Click Apply changes and then close the browser window to exit the administration interface.

If you experience a loss of wireless connection from any of your computers after you change the channel, restart the affected machines and they should automatically reconnect to the wireless network on the correct channel.

If you are unable to re-establish your wireless connection after changing your Hub 3.0 channel, connect your computer to the Hub 3.0 via Ethernet cable and then change the channel back to its previous setting, or try an alternative channel. If this doesn’t work, you’ll need to reset your Super Hub back to it’s original setting. See ‘How do I reset my Virgin Media router’ for how to do this.

For more information on choosing the best wireless channel/frequency, check Getting the best wireless signal.

Super Hub 2ac

Unless you have a specific reason to do so, we don’t recommend you manually change the wireless channel on your Super Hub. If you are experiencing issues with your broadband connection, see ‘Improving your router’s wireless signal’ for tips on how to resolve common issues.

If you wish to proceed, to change your new Super Hub's wireless channel:

  1. Use the settings printed on the back of your Super Hub to access the configuration page. For a guide on how to do this, please see Configuring advanced settings on your Virgin Media router.
  2. Click Wireless Network Settings.
  3. In the Security Settings area, use the Channel drop-down menu to choose a channel. There are different options for the 2.4Ghz channel and the 5Ghz channel
  4. Click Save Settings and then close the browser window to exit the administration interface.

If you experience a loss of wireless connection from any of your computers after you change the channel, restart the affected machines and they should automatically reconnect to the wireless network on the correct channel.

If you are unable to re-establish your wireless connection after changing your Super Hub's channel, connect your computer to the Super Hub via Ethernet cable and then change the channel back to its previous setting, or try an alternative channel. If this doesn’t work, you’ll need to reset your Super Hub back to it’s original setting. See ‘How do I reset my Virgin Media router’ for how to do this.

For more information on choosing the best wireless channel/frequency, check Getting the best wireless signal.

Super Hub 2

Unless you have a specific reason to do so, we don’t recommend you manually change the wireless channel on your Super Hub. If you are experiencing issues with your broadband connection, see ‘Improving your router’s wireless signal’ for tips on how to resolve common issues.

If you wish to proceed, to change your new Super Hub's wireless channel:

  1. Use the settings printed on the back of your Super Hub to access the configuration page. For a guide on how to do this, please see Configuring advanced settings on your Virgin Media router.
  2. Click Wireless Network Settings.
  3. In the Security Settings area, use the Channel drop-down menu to choose a channel. There are different options for the 2.4Ghz channel and the 5Ghz channel
  4. Click Save Settings and then close the browser window to exit the administration interface.

If you experience a loss of wireless connection from any of your computers after you change the channel, restart the affected machines and they should automatically reconnect to the wireless network on the correct channel.

If you are unable to re-establish your wireless connection after changing your Super Hub's channel, connect your computer to the Super Hub via Ethernet cable and then change the channel back to its previous setting, or try an alternative channel. If this doesn’t work, you’ll need to reset your Super Hub back to it’s original setting. See ‘How do I reset my Virgin Media router’ for how to do this.

For more information on choosing the best wireless channel/frequency, check Getting the best wireless signal.

For tips on how to get the best wireless signal, take a look at our step-by-step, interactive guide.

Super Hub

Check our 'How to' video on changing your Super Hub's wireless channel:

Or follow these instructions:

1. Use the settings printed on the back of the Super Hub to access the settings page. For a guide on how to do this, please see Configuring advanced settings on the Virgin Media Super Hub.

2. Click Wireless Network Settings.

3. In the Security Settings area, use the Channel drop-down menu to choose a channel.

4. Click Save Settings and then close the browser window to exit the administration interface.

If you experience a loss of wireless connection from any of your computers after you change the channel, restart the affected machines and they should automatically reconnect to the wireless network on the correct channel.

If you are unable to re-establish your wireless connection after changing the Super Hub's channel, connect your computer to the Super Hub via Ethernet cable and then change the channel back to its previous setting, or try an alternative channel.

For more information on choosing the best wireless channel/frequency, check Getting the best wireless signal.