Help & Support

Connecting a Windows 7 PC to a wireless network

Click your Virgin Media Router below for information on how to connect your Windows 7 PC to your wireless network.

Hub 3.0

If you’ve got a computer running Windows 7 and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

The following instructions assume that you have a wireless adapter built in to your computer or laptop. If you use an external wireless adapter, please make sure it’s connected and you’ve followed the appropriate installations instructions

First, you need to make sure you’ve set up your router. If not, and it’s one we’ve supplied, check ‘Setting up your Virgin Media router

Follow the step by step instructions below to connect to your Hub 3.0:

  1. Locate the WiFi details for your Hub 3.0, you can find these pull out tab, which can be found on the side of the Hub 3.0:
    WiFi Card
    The details are also printed on the bottom of the Hub 3.0.
    Hub 3.0 Label
  2. Click the Wireless icon in the system tray. The icon looks like this:

  3. Windows will now show you all available wireless networks.
  4. Locate your Hub 3.0's SSID / WiFi Network name and then click Connect. There is one SSID for both 2.4GHz and 5GHz networks. Your computer will connect to the best network available.
  5. Enter the Passphrase / WiFi Password.
  6. Click OK.
  7. When prompted, choose to save the network settings and choose Home as the type of connection.

That’s it! You’re ready to use your Hub 3.0's wireless Internet connection.

If you’re having trouble connecting to your Hub 3.0s wireless network, check Troubleshooting the Virgin Media Router

Super Hub 2ac

If you’ve got a computer running Windows 7 and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

The following instructions assume that you have a wireless adapter built in to your computer or laptop. If you use an external wireless adapter, please make sure it’s connected and you’ve followed the appropriate installations instructions

First, you need to make sure you’ve set up your router. If not, and it’s one we’ve supplied, check ‘Setting up your Virgin Media router

Next, check out our handy video for instructions on how to get your computer connected

Alternatively follow the step by step instructions below to connect to your Super Hub:

  1. Locate the WiFi details for your Super Hub, you can find these on the sticker on the bottom on your Super Hub, which will look like this:
  2. Make a note of the Passphrase / WiFi Password from the label.
  3. Click the Wireless icon in the system tray. The icon looks like this:

  4. Windows will now show you all available wireless networks.
  5. Locate your Super Hub’s SSID / WiFi Network name and then click Connect. If you can see both SSIDs for 2.4GHz and 5GHz, we recommend connecting to the 5GHz network.
  6. Enter the Passphrase / WiFi Password.
  7. Click OK.
  8. When prompted, choose to save the network settings and choose Home as the type of connection.

That’s it! You’re ready to use your Super Hub’s wireless Internet connection.

If you’re having trouble connecting to your Super Hub’s wireless network, check Troubleshooting the Virgin Media Router

Super Hub 2

If you’ve got a computer running Windows 7 and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

The following instructions assume that you have a wireless adapter built in to your computer or laptop. If you use an external wireless adapter, please make sure it’s connected and you’ve followed the appropriate installations instructions

First, you need to make sure you’ve set up your router. If not, and it’s one we’ve supplied, check ‘Setting up your Virgin Media router

Next, check out our handy video for instructions on how to get your computer connected

Alternatively follow the step by step instructions below to connect to your Super Hub:

  1. Locate the WiFi details for your Super Hub, you can find these on the sticker on the bottom on your Super Hub, which will look like one of this:
  2. Make a note of the Passphrase / WiFi Password from the label.
  3. Click the Wireless icon in the system tray. The icon looks like this:

  4. Windows will now show you all available wireless networks.
  5. Locate your Super Hub’s SSID / WiFi Network name and then click Connect. If you can see both SSIDs for 2.4GHz and 5GHz, we recommend connecting to the 5GHz network.
  6. Enter the Passphrase / WiFi Password.
  7. Click OK.
  8. When prompted, choose to save the network settings and choose Home as the type of connection.

That’s it! You’re ready to use your Super Hub’s wireless Internet connection.

If you’re having trouble connecting to your Super Hub’s wireless network, check Troubleshooting the Virgin Media Router

Super Hub

If you’ve got a computer running Windows 7 and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

The following instructions assume that you have a wireless adapter built in to your computer or laptop. If you use an external wireless adapter, please make sure it’s connected and you’ve followed the appropriate installations instructions

First, you need to make sure you’ve set up your router. If not, and it’s one we’ve supplied, check ‘Setting up your Virgin Media router

Next, check out our handy video for instructions on how to get your computer connected

Alternatively follow the step by step instructions below to connect to your Super Hub:

  1. Locate the WiFi details for your Super Hub, you can find these on the sticker on the back on your Super Hub, which looks like this:
  2. Make a note of the Passphrase from the label
  3. Click the Wireless icon in the system tray. The icon looks like this:

  4. Windows will now show you all available wireless networks.
  5. Locate your Super Hub’s SSID and then click Connect
  6. Enter the Passphrase
  7. Click OK.
  8. When prompted, choose to save the network settings and choose Home as the type of connection.

That’s it! You’re ready to use your Super Hub’s wireless Internet connection.

If you’re having trouble connecting to your Super Hub’s wireless network, check Troubleshooting the Virgin Media Router