Help & Support

Setting up your Virgin Media router

Click your Virgin Media Router below for information on how to setup your router.

Hub 3.0

Setting up your router is quick and easy, whether you’re a new customer, or an existing customer upgrading your equipment.

Here's how to connect up the new Hub 3.0.

On the rear of the Hub 3.0 you'll need to plug in the following:
  1. The power supply
  2. The coaxial cable from the cable wall socket.

    Important: please make sure that the coaxial cable is securely connected to the Hub 3.0.

  3. If you wish to use a wired connection, you can also plug in one end of the Ethernet cable to your computer and the other end to any of the available Ethernet ports on the Hub 3.0. (This step isn't necessary if you're just going to connect wirelessly.)
  4. Once you've made the necessary connections, switch on the power at the wall and press the Power button on the back of the Hub 3.0. The small switch is next to where the power cable connects to on the back of the Hub 3.0.
    Hub 3.0 Power Switch
  5. Now wait for a few minutes for the Hub 3.0 to go through its start-up procedures.
Used wireless before? Get started quickly

If you've set up a wireless connection before, just take a look at the sticker on the bottom of the Hub 3.0, which will show you the network name (SSID) and WiFi network password that you'll need in order to get connected. The sicker will look like one of these:

Hub 3.0 Label

If you haven't used wireless before, please read on.

Make a wireless connection to the Hub 3.0

OK, now that everything is connected and powered up, you're ready to make a wireless connection from your computer to the Hub 3.0.

Check out our articles to find out how easy it is to connect wirelessly to the Hub 3.0.

Connecting a Windows 7 PC to a wireless network
Connecting a Windows XP PC to a wireless network
Connecting a Windows Vista PC to a wireless network
Connecting a Mac to wireless network

Want to connect another computer wirelessly?

No problem. Once you've gone through the initial setup, connecting another machine to the wireless network is simple. Just repeat the above instructions for whichever Operating System you use on the additional machine.

Make a wired connection to the Hub 3.0

If your computer is not wireless-enabled, or you would prefer to benefit from the best possible Internet connection speed, use a wired connection. To do this you need to use the Ethernet cable supplied with the hub 3.0.

Note: your computer must be near enough to the Hub 3.0 so that the cable can join the two together. If this is not possible or practical, you may need to purchase a longer Ethernet cable.

Connecting your computer to the Hub 3.0 via the Ethernet cable is simple. Here's how to do it:

  1. Plug in one end of the Ethernet cable to an Ethernet port on your computer, and the other to any of the four Ethernet ports on the back of the Hub 3.0. The Ethernet port on your computer should look like this:
  2. The Ethernet light above the Ethernet port should now turn on. This signifies a connection between the Hub 3.0 and your computer.
  3. Most computers will automatically detect the connection of an Ethernet cable, and you should then be able to go online straight away.

Super Hub 2ac

If you’ve got the new Super Hub and want to know how to swap it for your old modem or router, check our ‘How to’ video: How do I set up the Virgin Media Super Hub. Or follow the instructions below.

This video is also available in British Sign Language.

Setting up your router is quick and easy, whether you’re a new customer, or an existing customer upgrading your equipment.

Here's how to connect up the new Super Hub.

On the rear of the Super Hub you'll need to plug in the following:

1. The power supply
2. The coaxial cable from the cable wall socket.

Important: please make sure that the coaxial cable is securely connected to the Super Hub using the spanner provided, but don't tighten the connection too much or you may risk damaging the cable and the Super Hub itself.

3. If you wish to use a wired connection, you can also plug in one end of the Ethernet cable to your computer and the other end to any of the available Ethernet ports on the Super Hub. (This step isn't necessary if you're just going to connect wirelessly.)

4. Once you've made the necessary connections, switch on the power at the wall and press the Power button on the underside of the Super Hub.

5. Now wait for a minute or two – this will give the Super Hub enough time to go through its start-up procedures.

Used wireless before? Get started quickly

If you've set up a wireless connection before, just take a look at the sticker on the bottom of the Super Hub 2, which will show you the network names (SSID) and network security keys (Passphrase / WiFi Password) you'll need in order to get connected. The sicker will look like one of these:

 

If you haven't used a wireless connection before, please read on.

Make a wireless connection to the Super Hub

OK, now that everything is connected and powered up, you're ready to make a wireless connection from your computer to the Super Hub.
Check out our articles to find out how easy it is to connect wirelessly to the Virgin Media Super Hub.

Connecting a Windows 7 PC to a wireless network
Connecting a Windows XP PC to a wireless network
Connecting a Windows Vista PC to a wireless network
Connecting a Mac to wireless network

Want to connect another computer wirelessly?

No problem. Once you've gone through the initial setup, connecting another machine to the wireless network is simple. Just repeat the above instructions for whichever Operating System you use on the additional machine.

Make a wired connection to the Super Hub

If your computer is not wireless-enabled, or you would prefer to benefit from the best possible Internet connection speed, use a wired connection. To do this you need to use the Ethernet cable supplied with the Super Hub 2.

Note: your computer must be near enough to the Super Hub so that the cable can join the two together. If this is not possible or practical, you may need to purchase a longer Ethernet cable.

Connecting your computer to the Super Hub via the Ethernet cable is simple. Here's how to do it:

1. Plug in one end of the Ethernet cable to an Ethernet port on your computer, and the other to any of the four Ethernet ports on the back of the Super Hub. The Ethernet port on your computer should look like this:

2. The Ethernet light above the Ethernet port should now turn on. This signifies a connection between the Super Hub and your computer.

3. Most computers will automatically detect the connection of an Ethernet cable, and you should then be able to go online straight away.

Super Hub 2

If you’ve got the new Super Hub and want to know how to swap it for your old modem or router, check our ‘How to’ video: How do I set up the Virgin Media Super Hub. Or follow the instructions below.

This video is also available in British Sign Language.

Setting up your router is quick and easy, whether you’re a new customer, or an existing customer upgrading your equipment.

Here's how to connect up the new Super Hub.

On the rear of the Super Hub you'll need to plug in the following:

1. The power supply
2. The coaxial cable from the cable wall socket.

Important: please make sure that the coaxial cable is securely connected to the Super Hub using the spanner provided, but don't tighten the connection too much or you may risk damaging the cable and the Super Hub itself.

3. If you wish to use a wired connection, you can also plug in one end of the Ethernet cable to your computer and the other end to any of the available Ethernet ports on the Super Hub. (This step isn't necessary if you're just going to connect wirelessly.)

4. Once you've made the necessary connections, switch on the power at the wall and press the Power button on the underside of the Super Hub.

5. Now wait for a minute or two – this will give the Super Hub enough time to go through its start-up procedures.

Used wireless before? Get started quickly

If you've set up a wireless connection before, just take a look at the sticker on the bottom of the Super Hub 2, which will show you the network names (SSID) and network security keys (Passphrase / WiFi Password) you'll need in order to get connected. The sicker will look like one of these:

 

If you haven't used a wireless connection before, please read on.

Make a wireless connection to the Super Hub

OK, now that everything is connected and powered up, you're ready to make a wireless connection from your computer to the Super Hub.
Check out our articles to find out how easy it is to connect wirelessly to the Virgin Media Super Hub.

Connecting a Windows 7 PC to a wireless network
Connecting a Windows XP PC to a wireless network
Connecting a Windows Vista PC to a wireless network
Connecting a Mac to wireless network

Want to connect another computer wirelessly?

No problem. Once you've gone through the initial setup, connecting another machine to the wireless network is simple. Just repeat the above instructions for whichever Operating System you use on the additional machine.

Make a wired connection to the Super Hub

If your computer is not wireless-enabled, or you would prefer to benefit from the best possible Internet connection speed, use a wired connection. To do this you need to use the Ethernet cable supplied with the Super Hub 2.

Note: your computer must be near enough to the Super Hub so that the cable can join the two together. If this is not possible or practical, you may need to purchase a longer Ethernet cable.

Connecting your computer to the Super Hub via the Ethernet cable is simple. Here's how to do it:

1. Plug in one end of the Ethernet cable to an Ethernet port on your computer, and the other to any of the four Ethernet ports on the back of the Super Hub. The Ethernet port on your computer should look like this:

2. The Ethernet light above the Ethernet port should now turn on. This signifies a connection between the Super Hub and your computer.

3. Most computers will automatically detect the connection of an Ethernet cable, and you should then be able to go online straight away.

Super Hub

If you’ve just received a Super Hub and want to know how to swap it for your old modem or router, check our ‘How to’ video: How do I set up the Virgin Media Super Hub. Or follow the instructions below

This video is also available in British Sign Language.

Setting up the Super Hub

Here's how to connect up the Super Hub.

On the rear of the Super Hub you'll need to plug in the following:

1. The power supply

2. The coaxial cable from the cable wall socket.

Important: please make sure that the coaxial cable is securely connected to the Super Hub using the spanner provided, but don't tighten the connection too much or you may risk damaging the cable and the Super Hub itself.

3. Optionally, if you wish to use a wired connection, you can also plug in one end of the Ethernet cable to your computer and the other end to any of the available Ethernet ports on the Super Hub. See 'Make a wired connection to the Super Hub' below for more information. (This step isn't necessary if you're just going to connect wirelessly.)

4. Once you've made the necessary connections, switch on the power at the wall and press the Power button on the underside of the Super Hub.

5. Now wait for a minute or two – this will give the Super Hub enough time to go through its start-up procedures.

Used wireless before? Get started quickly

If you've set up a wireless connection before, just take a look at the information panel on the back of the Super Hub, which will show you the network name (SSID) and network security key (Passphrase) you need in order to get connected. The panel looks like this:

If you haven't used a wireless connection before, please read on.

Make a wireless connection to the Super Hub

OK, now that everything is connected and powered up, you're ready to make a wireless connection from your computer to the Super Hub. Want to connect via a wired connection instead? Please see 'Make a wired connection to the Super Hub' below.

Check out our help videos and articles to find out how easy it is to connect wirelessly to the Virgin Media Super Hub.

Connecting a Windows 7 PC to a wireless network
Connecting a Windows XP PC to a wireless network
Connecting a Windows Vista PC to a wireless network
Connecting a Mac to wireless network

Note: if you have installed a wireless USB adapter, you may need to use its own software for connecting to the Super Hub; nevertheless, the connection process is similar to that shown in the above articles.

Want to connect another computer wirelessly?

No problem. Once you've gone through the initial setup, connecting another machine to the wireless network is simple. Just repeat the above instructions for whichever Operating System you use on the additional machine.

Make a wired connection to the Super Hub

If your computer is not wireless-enabled, or you would prefer to benefit from the best possible Internet connection speed, use a wired connection to the Super Hub. To do this you need to use the Ethernet cable supplied with the Super Hub.

Note: your computer must be near enough to the Super Hub so that the cable can join the two together. If this is not possible or practical, you may need to purchase a longer Ethernet cable.

Connecting your computer to the Super Hub via the Ethernet cable is simple. Here's how to do it:

1. Plug in one end of the Ethernet cable to an Ethernet port on your computer, and the other to any of the four Ethernet ports on the back of the Super Hub. The Ethernet port on your computer should look like this:

2. The Ethernet light on the side of the Super Hub should now turn on. This signifies a connection between the Super Hub and your computer.

3. Most computers will automatically detect the connection of an Ethernet cable, and you should then be able to go online straight away.