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  • How to use Web Safe

    Web Safe works with any device connected to your home network to help you block:

    • Websites with viruses
    • Sites with malicious or unsuitable content (including: pornography, hate, crime, drugs, violence, hacking, self-harm and suicide).

    It’s automatically updated and very easy to use.

    Take a look at our video on how to use Web Safe below


    If you’re the main account holder, Web safe is of course up to you, and there may be situations where it’s not necessary (in a house of only adults, for example).

    Our customisable Child Safe filters also allow you to block additional content categories, to block or allow individual sites and set a timer to switch Child Safe off for a period of time. See 'More About Child Safe' for details on the filters.

    If you haven't already made a choice about Web Safe you may be asked to make the choice during general browsing.

    It’s easy to change the settings - here’s how:

    1. Register or sign in to with your primary My Virgin Media username and password.
    2. Click on My Apps
    3. Click on Web Safe
    4. Click Settings.

    Here you’ll see the two filters – one for Virus Safe and one for Child Safe protection.

    To enable or disable each level of protection, click Turn Off or Turn On, and then click Apply. We recommend keeping Virus Safe on.

    If you choose to turn Child Safe on, you can customise your Child Safe settings by clicking on the Categories, Sites or Timer filters and choosing the protection you need for you and your family. If Child Safe is turned off, the settings are saved until Child Safe is turned on again.

    When you choose to block a site with Web Safe, or when your Child Safe timer reactivates your block settings, you may have to restart your browser or device before the site or category is blocked.

    If you do turn either filter off, remember you will lose your network-level protection for that feature.