Help & Support

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  • How do I sign in to Webmail?

    We’ve now made it easier to access Virgin Media Web Mail with the same web address for all customers.

    We recommend accessing your web mail from My Virgin Media, as this also provides links to our other services and information about your Virgin Media account. To do this:

    1. Go to
    2. Click Sign In and enter your My Virgin Media details – remember these may not the same as your Virgin Media email address if you’ve changed your My Virgin Media username.
    3. Once you’ve signed into My Virgin Media click on the Email link in the top right of the page. This will take you to your web mail inbox.

    Alternatively you can sign in to Virgin Media Web Mail by going to