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*For call costs to our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles may vary.
*Please note standard charges apply, check with your network operator for rates.
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Report an open or damaged Virgin Media cabinet
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Lines are open
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*For call costs to our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles may vary.

Email us

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Write to us at:
Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ
 Online Help and Support Our extensive online knowledgebase has articles, videos and troubleshooting guides for all your queries.
 Help and Support Forum Search for answers or ask our friendly community for help and support There are 1000s of active users on the Virgin Media forums.
 Make a complaint If for whatever reason you're not happy with Virgin Media's Service - you can raise a complaint with our team.
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To find out more, visit our Accessibility hub

Make a formal complaint

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If you're unhappy with our service, let us know as soon as you can. We'll do our best to put things right.

Ways to raise a complaint

Call options:

from your Virgin Media phone or mobile
or
*
from any phone
Lines are open
8am - midnight, 7 days a week
* For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
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Sorry, the team are currently unavailable, please try again during our opening times.
Sorry, the team are currently unavailable, please try again during our opening times.
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Write to us at:
Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ

Live chat or calling us is the best way to get the problem fixed. However you can email our team by completing the form below.

Please note, email responses may take up to 28 days to work through and resolve.

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Online Help

Our extensive online knowledgebase has articles, videos and troubleshooting guides for all your queries.

No dial tone

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If you are experiencing no dial tone on your Virgin Media home phone, give us some details below, so we can sort this out for you.

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Address & contact details

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Check your service

Check your service and track any reported faults in your area.

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Online Help

Our extensive online knowledgebase has articles, videos and troubleshooting guides for all your queries.

Reporting cabinet or manhole damage

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Let us know if you spot if any Virgin Media cabinets or manholes are damaged or not looking their best.

Personal details

Location details

Equipment details

Contact details

Check your service

Check your service and track any reported faults in your area.

Check service status

Online Help

Our extensive online knowledgebase has articles, videos and troubleshooting guides for all your queries.