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Technical information

Known issues for Virgin Media Cloud on desktop computers

The following lists known issues and limitations for Virgin Media Cloud for desktop computers.

Windows, Mac and Web apps

Timezone matters
Device timezone affects filtering

Video-related limitations
H.264 video up to 1.5 Mbps,

  • 640 by 480 pixels,
  • 30 frames per second,
  • Low-Complexity version of the H.264 Baseline Profile with AAC-LC audio up to 160 Kbps,
  • 48 kHz,
  • stereo audio in .m4v, .mp4, and .mov file formats.

H.264 video up to 768 Kbps,

  • 320 by 240 pixels,
  • 30 frames per second,
  • Baseline Profile up to Level 1.3 with AAC-LC audio up to 160 Kbps,
  • 48 kHz,
  • stereo audio in .m4v, .mp4, and .mov file formats.

MPEG-4 video up to 2.5 Mbps,

  • 640 by 480 pixels,
  • 30 frames per second,
  • Simple Profile with AAC-LC audio up to 160 Kbps,
  • 48 kHz,
  • stereo audio in .m4v, .mp4, and .mov file formats.

Supported file types


Audio

aac, aif, aiff, au, m4a, mp2, mp3 and wav

Images

bmp, gif, jpeg, jpg, png, tif, tiff

Other (files larger than 5 MB are not supported)

doc, docx, key, numbers, pages, pdf, pps, ppt, pptx, rtf, rtfd, svg, txt, xbm, xls and xlsx

When you open an image from the Mac app it's not editable
If you select an image in the Mac app and click "Open file" it’s opened with the default Image Preview app. The image can be opened but is not editable. Due to this it's not possible to save the image, and this is a limitation of the Image Preview app.

OS 10.9 (Mavericks)
You can sometimes see a "not responding" WTKitServer process in the Activity Monitor under the client.

Uninstalling on Mac OS
The usual way of uninstalling software on Mac OS is to drag the application to the trash. Doing this with VM Cloud will not remove all your user data...

So, to fully uninstall VM Cloud, follow these steps:

  1. Open the Application folder, and drag the VM Cloud icon to the dock (unless it is already on the dock, in which case jump to next step)
  2. Right click the VM Cloud Icon on the dock, the select Options > Show in Finder
  3. Double click Remove Virgin Media Cloud data files, then follow the on-screen prompts
  4. Last but not least, drag the Virgin Media Cloud icon to the trash.

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