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How to check the lights on your modem
Got a Virgin Media Hub or Super Hub? Check out one of these articles:
What do the lights on the Virgin Media Hub mean?
What do the lights on the Virgin Media Super Hub mean?
If you’ve completely lost your broadband connection, check out our Service status area. Here you can check for network outages, and also use a simple diagnostics tool to make sure there isn’t a fault with your modem. You'll need to have access to another Internet connection to do this
If you have another problem with your broadband connection, the lights on your modem can help you diagnose a problem with your broadband connection. Each type of modem is different – so click on your modem from the list below to find out more:
Motorola SURFboard – models 3100/4100/4200/5100/5101e
Ntl:home – models 100/120/200
Scientific Atlanta WebSTAR – models DPX100/DPX110/EPC2100
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