Help for Cable customers
Broadband and Internet :
Dial Up Connection
Why doesn’t my new or reformatted computer connect to the Internet? (cable dial-up)
If you’re having some trouble connecting a new computer, or one you’ve reformatted, it could be because the computer does not have a dialler set up for dial-up networking. We can help you set this up – just follow the steps below.
Use Windows XP? Click here to create a dialler.
Got a Mac? Click here to create a dialler.
Use Windows Vista? Click here to create a dialler.
Use Windows 2000? Click here to create a dialler (We no longer support Windows 98 and Windows ME).
Just to let you know, you can only have one computer plugged into your cable modem and working at any one time.
Quick Access
My Stuff
Got a fault with your service? We'll need to do a service check to diagnose and resolve the problem
Manage your account with My Virgin Media
Need to get in touch? Find out how to
Contact Us
Get help from others in the Virgin Media Help & Support Forum

