Help for National customers

This article is recommended to advanced users only.

Valid Virgin Media IP address ranges

Virgin Media assign IP addresses that fall within the following ranges:

62.xxx.xxx.xxx
80.xxx.xxx.xxx
81.xxx.xxx.xxx
82.xxx.xxx.xxx
86.xxx.xxx.xxx
213.xxx.xxx.xxx

If you use a router, your computer (and any other devices connected to the router) may report an IP address that looks like this:

192.xxx.xxx.xxx

The router itself should have been assigned an IP address that falls within the above valid ranges.

Private IP addresses

Private IP addresses take the following form:

10.xxx.xxx.xxx
172.xxx.xxx.xxx

Note: it is unlikely that you will be able to connect to the Internet if you have been assigned a private IP address. To counteract this, make sure that your machine is set to pick up an IP address automatically. Look at the guides below for more information:

How to check an XP computer for automatic IP addressing
How to check a Vista computer for automatic IP addressing
How to check a Windows 2000/98/ME PC for automatic IP addressing
How to check a Mac for automatic IP addressing

Invalid DHCP IP addresses

If your computer has been unable to contact the DHCP server, you may be assigned an IP address in the following form:

169.xxx.xxx.xxx

In this case you will not be able to access the Internet. To resolve the problem, reboot the router and your computer.

How to check your IP address

For details on how to check your IP address, please refer to the following articles:

How to check the IP address on XP
How to check the IP address on Vista
How to check the IP address on a Mac
How to check the IP address on Windows 2000/98/ME