Help for National customers

Checking your wireless setup

If your computer uses a wireless connection, the router setup should look like the one shown below.

• The power cable should be attached between the router and the power socket.
• The telephone cable should be attached between the router and the ADSL filter.
• The ADSL filter should be plugged into your main phone socket. Another telephony device, such as a phone or a fax machine, can then be plugged into the ADSL filter.

Checking your wired (Ethernet) setup

If your computer uses a wired (Ethernet) connection, the router setup should look like the one shown below.

• The power cable should be attached between the router and the power socket.
• The Ethernet cable should be attached between any of the four available ports on the router and the computer.
• The telephone cable should be attached between the router and the ADSL filter.
• The ADSL filter should be plugged into your main phone socket. Another telephony device, such as a phone or a fax machine, can then be plugged into the ADSL filter.

Rebooting your equipment

The process to reboot your broadband equipment is the same for both wireless and wired connections:

1. Switch off the power to the wireless router at the wall, or unplug it if there is no power socket switch.
2. Shut down your computer.
3. Wait at least 20–30 seconds.
4. Turn the router back on and wait for about two minutes, or until the router's lights settle into a stable pattern.
5. Finally, turn on your computer.