Help for National customers

Many browsing or connection issues are caused by the computer’s Internet settings. This section shows you how to check your settings on a PC (Mac users, click here to carry out this check):

1.  Double-click on the Internet Explorer icon on your desktop to open a web browser:

By the way, screens shown are Windows Vista screens. If you have another version of Windows, the steps described in this section are the same, although the screens will look a bit different.

2.  In Internet Explorer, click on Tools, then click on Internet Options.

The Internet Options window displays.

3.  Click on the Connections tab. The Connections tab contains information and settings about the way that your computer connects to the Internet.

4.  If you connect to the Internet using Virgin Broadband, make sure that Never dial a connection is selected.

5.  Click on the LAN Settings button.

6.  Make sure that there are no boxes ticked in this window. If any are boxes ticked, remove the ticks by clicking on them.

7.  Click on OK to close the window.

8.  Finally, click on the Apply button (if active), then click on OK.

If you still can’t connect, click here to go to the next step.