Help for National customers

 If you’re a 24seven customer, and you’ve recently moved house, or changed your phone number or telephone service provider, your service will be affected. Here’s what to do

Recently moved house?

If you've moved house, as long as your new phone line is provided by BT, all you need to do is change your registered phone number either using the Change phone number facility, or by calling customer services on your usual support number. Please note that you can only change your phone number once a month.

Virgin Media 24seven is only available via a BT line. Unfortunately you won’t be able to access Virgin Media 24seven unless you have BT as your phone provider.

Changed phone number or telephone service provider?

If you have changed your phone number, you need to tell us your new one. This is because we use your number, along with your username and password, to identify you when you dial up to the Internet. If you dial up on a number which we don't recognise, you won't pass our identification check. Use the Change phone number facility to update your phone number online, or call customer services on your usual support number.

Virgin Media 24seven is only available via a BT line. Unfortunately you won't be able to access Virgin Media 24seven unless you have BT as your phone provider.

If neither of these apply, go to the next step.