• I can't find my email?
• I can't remember my password?
• virgin.net addresses on Safari browsers
• virgin.net addresses on Internet Explorer browsers
• What are Virgin Media and Google doing for email?

I can't find my email?

We are working to bring all of our email systems together, but in the meantime we have a few different systems depending on the ending of your email address, and whether your email has been upgraded to our new service:

• ntlworld.com
• blueyonder.co.uk
• virgin.net
• virginmedia.com

If you want to access more than one virginmedia account at a time, you can do this in different browser windows or different browsers, for example, Internet Explorer, Firefox, Google Chrome or Safari. However, at the moment you're not able to log in to two different Virgin Media mail accounts in the same browser window, even in different tabs.

If you regularly access email accounts with different endings, for instance an ntlworld account and a virginmedia.com account, then the cookies we use to remember your selection may cause you some problems, directing you straight to the ntlworld login page when you want to go to the virginmedia.com login page for example. If this is the case, then it's best to go to the mail gateway page and make sure the "Remember my selection" box is not ticked. This will mean that each time you click the email link on our website, you can select which type of account you want to access.

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I can't remember my password?

If you can't remember your password, you can reset it here.

If you can't remember the password of one of your householders' sub-accounts, you can log in to My Virgin Media with your main account username and password, and click on the "My household accounts" link to reset the passwords of other householder accounts.

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How do I stop getting logged out immediately after logging in to my virgin.net email on a Safari web browser?

If you try to log in to a virgin.net account on a Safari web browser, you may briefly see a screen like this:

and then very quickly see a message like this:

To fix this problem, you need to change a setting in your Safari browser:

• Go to > Options > Preferences > Security > Accept Cookies.
• Change setting from 'Only from Sites I Visit' to 'Always'.

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How do I stop getting logged out immediately after logging into my virgin.net email on an Internet Explorer web browser?

If you try to log in to a virgin.net account on an Internet Explorer web browser:

you may very quickly see a message like this, if your default privacy settings have been changed in Internet Explorer:

To fix this, you simply need to reset Internet Explorer to its default setting as follows:

1. Go to ‘Tools' on the top menu.
2. Select ‘Internet Options’ from the drop-list.
3. Click on the ‘Privacy’ tab.
4. Move the slider to ‘Medium’.
5. Click on ‘Apply’.

If you try to log in again now, you should be able to access your mail.

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What are Virgin Media and Google doing for email?

Virgin Media and Google are working together to create brand new email services for Virgin Media customers, based on the Google Apps platform. That means our customers will get much larger mailboxes (7000MB compared to the current 30MB!), a fantastic new webmail interface, and better email search features.

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