Help for Cable customers
Broadband and Internet :
Broadband Connection
Should I use a wireless or a wired connection?
Wireless and wired connections both have great benefits, but they do have some drawbacks too. Check out the tables below for more info.
Wired connections
What’s great? | What’s not… |
Faster and more robust than wireless connections | Not so flexible when positioning computers and devices because you need to be connected to your Super Hub using an Ethernet cable |
More secure than wireless connections | Not so convenient for users of laptops and other mobile devices |
Easy to set up and troubleshoot | Supports fewer connections than a wireless (usually just four, instead of more than 20) |
No extra wireless equipment is needed |
Wireless connections
What’s great? What’s not… No wires! So you can connect wherever you want Performance can be affected by walls, electrical interference etc Ideal for users of laptops and other mobile devices You can connect more devices Slower than wired connections Very secure when used with the highest strength encryption (WPA) You can connect your smart phone to your wireless network for faster browsing Unauthorised users might try to use your connection (which is why security is so important) A wireless USB adapter may be needed and top speeds require the latest PC and Virgin Media equipment
You may decide that a mixture of wired and wireless connections together is what's best for your setup. For example, you might want to have your games console hooked up with a wired connection for best performance while your laptop uses a wireless connection so that you’re not tied-down where you use it.
To find out more about adding wireless to your services, check out our article How much does wireless broadband cost?
Click here for more help with wireless.
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