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How to check the Motorola SURFboard modem lights

There are five lights on your Motorola SURFboard modem; these are Power, Receive, Send, Online, and Activity. Check each of the lights in turn to make sure it does not indicate a problem.

Note: There is also a Standby light on the 4200 and 5100 models, but this is not used in Troubleshooting.

Power

The Power light should stay lit to indicate power to your SURFboard.

If the Power light fails to stay lit, unplug the cable modem from the electrical supply and plug it into a different socket.

If the Power light remains unlit, please call us on 150 from a Virgin Media home phone or 0845 454 1111 from any other phone and we'll guide you through further tests.

Receive and Send

The Receive and Send lights flash whilst the SURFboard is searching for a connection to the Internet, and stay lit once the cable modem has 'locked on'.

If the Receive and/or Send lights do not stay lit after several minutes, an engineer will need to attend to investigate. To arrange this, please call us on 150 from a Virgin Media home phone or 0845 454 1111 from any other phone.