Help for Cable customers

Over the coming months, we’ll be conducting a trial on the way we manage our network in certain parts of the country. During these months, we’ll be making a few changes to our Traffic Management policy, to help us figure out how to improve the quality of service we provide to our customers.

Our Traffic Management policy makes sure our service is fair for everybody, by occasionally moderating speeds for the top 5% of customers who are downloading and/or uploading an unusually large amount of data.

The aim of this trial is to enhance the way we do this, limit the number of people who have their speeds moderated and ultimately improve the service we deliver to all our customers.So, what’s changing?

Our current trial policy is active in the following areas:

• Wigan
• Blackpool
• Acton
• Aldershot
• Preston

However, since it’s a trial, it can change at any time. All that means is that it’s a good idea to check this page regularly if you want to see the latest version.Please note that Size: XXL customers are not affected.

Trial Policy

Here’s the detail:

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