Help for Cable customers

For details on how to check your IP address, refer to one of the following:

• Check your computer's IP address in Windows 7
• Check your computer's IP address in Windows Vista
• Check your computer's IP address in Windows XP
• Check your computer's IP address on a Mac
• Check your computer's IP address in Windows 2000/98/ME

The IP addresses you can expect to see when connected to Virgin Media are as follows:

• If the first number in the address is, for example, 62, 80 or 195, then this IP address should enable you to connect to the Internet.
  
• If the first number in the address is 192 or 10, it looks like you're using a router. Is that right?
• Yes, I'm connected over wireless on a modem/router setup. Check out our How do I troubleshoot my wireless connection article.

• Yes, I'm connected over wireless on a Virgin Media Hub. Check out our Troubleshooting the Virgin Media Hub article.

• Yes, I'm connected via Ethernet cable to a router or the Virgin Media Hub. Please call us on 150 from a Virgin Media home phone, or 0845 454 1111 from any other line.

• No, I'm not using a router or the Virgin Media Hub. Make sure your computer is set up to obtain an IP address automatically. If you still can't connect after doing this, please call us on 150 from a Virgin Media home phone, or 0845 454 1111 from any other line. 
  
• If the first number in the address is 169, you may have a faulty cable. If you can, try another cable of the same type.
  If you still can't connect, or don't have another cable, please call us on 150 from a Virgin Media home phone, or 0845 454 1111 from any other line.
  
• If you can't find an IP address, or have an IP address of 0.0.0.0, please call us on 150 from a Virgin Media home phone, or 0845 454 1111 from any other line.

Need to check if your computer is set up to obtain an IP address automatically? Refer to one of the following:

• Check for automatic IP addressing in Windows 7
• Check for automatic IP addressing in Windows Vista
• Check for automatic IP addressing in Windows XP
• Check for automatic IP addressing on a Mac
• Check for automatic IP addressing in Windows 2000/98/ME