Virgin Media Mail's filters allow you to manage the flow of incoming messages. Using filters, you can automatically label, archive, delete, star, or forward your mail, based on any combination of keywords, sender, recipients, and more.

To create a filter:

1.  Click Create a filter (next to the Search the Web button at the top of any Virgin Media Mail page).
2.  Enter your filter criteria in the appropriate field(s).
3.  Click Test Search to see which messages currently in your account match your filter terms. You can update your criteria and run another test search, or click Next Step.
4.  Select one or more actions from the list. These actions will be applied to messages matching your filter criteria in the order in which the actions are listed -- for example, you could choose to Forward matching messages to a specific email address, then Delete the messages.
5.  If you'd like to apply this filter to messages already in your account, select the Also apply filter to x conversations below checkbox.
6.  Click Create Filter.

To create a filter from within a message:

1.  Click the drop-down menu next to Reply.
2.  Select Filter messages like this.
3.  Enter your filter criteria in the appropriate field(s).

To edit or delete existing filters:

1.  Click Settings (at the top-right of any Virgin Media Mail page).
2.  Click Filters.
3.  Find the filter you'd like to change and click its edit link, or click delete to remove the filter.
4.  If you're editing the filter, enter the updated criteria for the filter in the appropriate fields, and click Next Step.
5.  Update any actions and click Update Filter.

You can create an unlimited number of filters, but only 20 filters can forward to other addresses. You can maximise your filtered forwarding by combining filters that send to the same address.

Applying the same filter to many senders

You can use one filter to manage messages from a number of different email addresses. Here's how:

1.  Log in to your Virgin Media Mail account.
2.  Click Create a filter at the top of any Virgin Media Mail page.
3.  Enter each email address in the From: field, separated by OR. Make sure to add parentheses around everything listed in the From: field.

4.  Enter all other message criteria in the appropriate fields, and click Next Step.
5.  Check the box next to the action you'd like the messages to take.
6.  Click Create Filter.

You can create an unlimited number of filters, but only 20 filters can forward to other addresses. Combining filters like this is a great way to maximise your filtered forwarding.

Creating a filter for the message you're reading

You can easily create a filter for messages similar to one you're currently reading. To create a filter from within a message, just follow these steps:

1.  Click the drop-down menu next to Reply.
2.  Select Filter messages like this.
3.  Enter your filter criteria in the appropriate field(s).

You can create an unlimited number of filters, but only 20 filters can forward to other addresses. You can maximise your filtered forwarding by combining filters that send to the same address.