Help for National customers

Once you have installed the wireless router, you’re ready to set up your web browser to use your broadband connection.

How you do this depends on which web browser and operating system you’re using. In this section, we describe how to set up Internet Explorer for Windows and Safari for Mac. If you use another browser, refer to the Help supplied with the browser to find out how to set it up.

Use a Mac? Click on Setting up Mac Safari.

To set up Internet Explorer on a Windows PC, just follow these simple steps. We’ve used images from Windows Vista, but don’t worry if you’re using another version of Windows – the steps will be the same, even though the screens might look a little different.

1.  Double-click on the Internet Explorer icon on your desktop to open your web browser.

2.  In Internet Explorer, click on Tools, then click on Internet Options.

3.  The Internet Options window opens.

4.  Click on the Connections tab. The Connections tab contains information and settings about the way that your computer connects to the Internet.

5.  If you connect to the Internet using Virgin Media Broadband, make sure that Never dial a connection is selected.

6.  Click on the LAN Settings button. The following screen opens:

7.  Make sure that there are no boxes ticked in this window. If any are boxes ticked, remove the ticks by clicking on them.

8.  Click on OK to close the window.

9.  Finally, click on the Apply button (if it’s active), then click on OK

That’s it! You’re now ready to connect to the Internet.