Help for Cable customers

Supported Operating Systems

• Windows 7 (Ultimate, Professional, and Home Premium) 32-bit and 64-bit
• Windows Vista (Ultimate, Business, Home Premium, and Home Basic) 32-bit and 64-bit with Service Pack 1 (SP1) or higher
• Windows XP (Professional, Home, Tablet, and Media editions) 32-bit with Service Pack 2 (SP2) or higher

• 64-bit versions of Windows XP are not supported.
• The Wi-Fi Security service on Windows XP requires Service Pack 3 (SP3).

Disk Space

900 MB must be available on your hard disk to install Virgin Media Security or Virgin Media Security: Identity +.

Monitor

High-colour display with a resolution of 800x600 pixels or higher.

Hardware

Must meet minimum Windows operating system requirements as per Microsoft recommendations:

For further information you can visit the Microsoft website:

• Windows Vista
• Windows 7

Windows XP:

• 350MHz or faster processor (800MHz recommended)
• 256MB RAM (512MB recommended)

Internet Connection

An Internet connection is required to activate Virgin Media Security or Virgin Media Security: Identity + and to obtain updates.

A broadband connection is recommended.

Web Browsers

• Microsoft Internet Explorer 6.0, 7.0, 8.0 or later
• Mozilla Firefox 2.0, 3.0, 3.5 or later
• Google Chrome 3.0 or later

Please Note:

• The Safe Search service does not support 64-bit versions of Internet Explorer and Mozilla Firefox
• The Safe Search service does not support Internet Explorer 6
• The Safe Search service does not support Google Chrome or Apple Safari