Help for Cable customers

Ensuring your family gets the safest experience from the Internet is easy to do with a little supervision and Virgin Media Security’s Parental Controls. Parental Controls is part of Virgin Media Security and is available for free to all Virgin Media broadband customers. With Virgin Media Security’s Parental Control you can:

• Screen out offensive material
• Filter sites by pre-defined age categories
• Add exceptions or block specific sites
• Control access to specific content types like chat or social networking
• Set an access-schedule for individual users
• See a history of sites viewed, including those that were blocked

Check out our help videos to find out just how easy it is to do all of this....

Protecting your family online: Configuring Parental Controls

Protecting your family online: Setting up a Windows User Account to use with Parental Controls

It is important to remember that Parental Controls need to be set up on each individual PC in the home and that for Parental Controls to be truly effective, each user will need to log into each PC using their own Windows User Account and password.

Using Virgin Media Security Parental Controls

When your child surfs the Internet, you may want to restrict certain programs from connecting to the Internet or access to certain sites. For example, you can restrict chat room and instant messaging programs like MSN Messenger or games and gambling sites. You can use this feature in conjunction with the Scheduler within Virgin Media Security for added flexibility. For example, during homework hours you might want to grant your child Internet privileges but to restrict access to Facebook or instant messaging.

Virgin Media Security Parental Control is a content filtering service that gives parents full control over the online experience their children have.

This service is not a substitute for parental supervision, but helps parents to control the type of content that is available to their child on the Internet. If your child attempts to enter a website that is deemed to have inappropriate content, a message appears saying that the site is restricted. Sites that are blocked while surfing the Internet can be viewed in the Parental Controls history.

You can find out more about keeping your family safe by reading:

• Internet safety advice for kids
• Top tips for kids on broadband safety
• Top tips for parents on broadband safety

Setting your password

To ensure that the settings you defined cannot be changed, you can set a password. Virgin Media Security will ask you to set a password when Parental Controls is turned on for the first time.

The password can be removed in General Settings, but doing so will turn off Parental Controls.