Help for Cable customers

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Help

Broadband and Internet :

Common sense and general vigilance - These are your best protection against the many online scams in circulation.
Scammers often use email - Make sure you have spam controls in place. Virgin Media has powerful spam filters on its email.
Never give money - Never send money to "claim your winnings", and never invest in a scheme claiming to be financially lucrative.
If unsure you can call Consumer Direct - You can reach them on 08454 04 05 06 or visit the Consumer Direct website
Be suspicious - Be wary of companies that only have a PO Box for an address.
Never give your personal details - Only provide your name, address, telephone number and postcode if you are a customer. Some scammers ask for bank details.
Premium rate numbers start with 090 - So if you are asked to call one of these numbers it may be a scam.
Scammers are inventive - From fake lotteries, prize draws, lucrative jobs (especially work-from-home schemes) to fake online dating and psychics.
Scammers will contact you without asking - This can be by email, phone, post, or in person.
Report incidents - If you have been a victim you should report it to Consumer Direct. They also provide useful information on scams, and how to avoid them.