Help for Cable customers

Like email abuse, newsgroup abuse can take many forms. Copyright breaches, commercial postings, cross posting, postings containing abusive or offensive content and viruses are some of the forms of newsgroup abuse which are often encountered by newsgroup users.

The format for submitting reports to the abuse department regarding abuse of newsgroups is always the same, whatever the offence.

What to include in a report

• The header of the newsgroup posting. The newsgroup posting header enables us to determine the account that a posting was made from. Understandably, the header is vital to any investigation that we conduct into an incident.
• The content of the newsgroup posting. This allows us to determine the nature of the abuse and allows us to decide if any other abuse of the service has occurred in addition to the abuse being reported.
• A brief description of why you wish to make the report.

Retrieving a newsgroup posting header

The procedure for retrieving a newsgroup posting header will vary from news client to news client however the advice listed below may be of some use.

To retrieve newsgroup headers from Microsoft Outlook Express for Windows:

1. Highlight the newsgroup posting.
2. Click File on the menu bar.
3. Click Properties.
4. Click the Message Source button.
5. Press Ctrl + C to copy the contents of the message source window.
6. Copy and paste the header and newsgroup posting contents into your report.

To retrieve newsgroup headers from Netscape Collabra:

1. Highlight the newsgroup posting.
2. Click View on the menu bar.
3. Select Headers.
4. Click All.
5. Copy and paste the header and newsgroup posting contents into your report.

To retrieve newsgroup headers from Fort- Agent for Windows:

1. Highlight the newsgroup posting.
2. Click Message on the menu bar.
3. Click Show All Header Fields.
4. Copy and paste the header and newsgroup posting contents into your report.

For further details you can read about our Acceptable use policy or Make a report to Virgin Media Security.