Help for Cable customers

Virgin Media Mail lets you delete either an entire conversation or one message from a conversation. In either case, deleting will move the message to Bin, where you can permanently delete it or just wait 30 days when Virgin Media Mail will permanently delete it for you. If you want to keep a conversation but remove it from your inbox, try archiving.

To delete an entire conversation:

1. Select or open the message.
2. Click the Delete button to move the message to Bin.

To delete just one message in a conversation:

1. Open the conversation that contains the message and find the message in question.
2. Click the down arrow next to Reply, at the top right of the message pane.
3. Click Delete this message.

The individual message will be sent to Bin, and the rest of the conversation stays in your inbox.

Once a message in Bin, you can permanently delete it yourself:

1. Click Bin along the left side of any Virgin Media Mail page.
2. Check the box next to the message you'd like to permanently delete.
3. Click Delete Forever.

If you delete a message and then immediately decide you'd like to keep it, click Undo in the yellow bar along the top of the page. Your message will be removed from Bin and returned to its original location.

If you later decide that you need mail you've deleted, make sure to move it out of Bin before 30 days have passed. This way, the message won't be permanently deleted.

By the way, if you want to delete all messages in a mailbox, simply click on the box with the down arrow symbol next to it next to the Archive button. This highlights all the messages. Now click on Delete to move all messages to the Bin.

Deleting sent messages

Deleting messages from Sent Mail removes the conversation from every view (Inbox, All Mail, Conversation). When you delete mail, the entire conversation is moved to Bin, unless you delete one message at a time.

If you've mistakenly moved a message to Bin, you may be able to recover it.

Moving messages out of Bin

If you find that you need a message you've moved to Bin,* follow these steps to put it back in your inbox:

1. Log in to your Virgin Media Mail account.
2. Click Bin along the left side of any Virgin Media Mail page.
3. Locate the message you'd like to move to your inbox, and check the box next to the sender's name.
4. Click Move to Inbox.

* All conversations and messages in Bin are accessible for 30 days, in case you change your mind. After 30 days, Virgin Media Mail automatically deletes your bined messages, and you won't be able to retrieve them.

Recovering deleted messages

If you've deleted a message permanently, by clicking Delete Forever in your Spam or Bin, it isn't possible to recover the message.

If you've moved a message to Bin, by clicking Delete, but it's been fewer than 30 days and you haven't permanently deleted it, follow these steps to put it back in your inbox:

1. Log in to your Virgin Media Mail account.
2. Click Bin along the left side of any Virgin Media Mail page.
3. Locate the message you'd like to move to your inbox, and check the box next to the sender's name.
4. Click Move to Inbox.