Help for Cable customers

Archiving moves messages out of your inbox and into All Mail, letting you tidy up your inbox without deleting anything. Messages you archive can be found in All Mail, in any labels you've applied, and by searching your account. When someone responds to a message you've archived, the conversation containing that message will reappear in your inbox.

To archive messages:

1. Select a message by checking the box next to the sender's name.

2. Click Archive.

If you have a conversation open, you can archive it by clicking the Archive button at the top of the page.

You also can archive mail after you open it -- just click the Archive button along the top of the message.

To move mail back to your inbox:

1. Click All Mail

2. Check the box next to the sender's name.

3. Click Move to Inbox.

Should I archive or delete?

When you're positive you won't need a message, use the Delete button to send it to Bin. Deleted messages and conversations are permanently removed from Virgin Media Mail 30 days after you send them to Bin. Deleting unimportant mail is a great way to free up some of your storage, but with Virgin Media Mail's free storage, you can probably keep those messages, too! If it's possible that you'll need a message or conversation in the future, we recommend using the Archive feature.

Archived mail moves out of your inbox and in to All Mail -- you won't be bothered with extra messages cluttering your inbox, but you'll still be able to find a message if you need it six years from now!

Help keep spam out of your inbox: We know it's fun to delete spam, but we hope you'll use the Report Spam button to flag unwanted mail. When you report spam, the Virgin Media Mail Team can use your report to help improve our spam filters, and keep annoying messages out of your inbox.

What is 'All Mail'?

All Mail is your archive, a storage place for all the mail you've ever sent or received, but have not deleted.
You can see a list of archived messages by clicking All Mail. Archived messages are also available by searching, and under any assigned labels.