Help for National customers

Get anti-virus software

You really need this to keep your computer and documents from being damaged by viruses. Once installed, make sure the anti-virus software is set to update and check your computer automatically. Virgin Media Security includes an Anti-Malware scanner that will scan for and clean a range of malicious software from your computer, and is free for all Virgin Media customers. To find out why you should get Virgin Media Security you can read our article: What exactly is Virgin Media Security?

Use spam controls

Spam is unwanted and unsolicited email. Virgin Media email has automatic spam controls which block email that has been identified as spam. To find out more about Virgin Media's spam controls and how to spot spam you can read the article: What is spam?

Use a firewall

If you have a broadband connection, your computer is always connected and at risk from intrusion. A firewall prevents others from accessing your computer (and therefore your personal info). It puts a block in place and keeps your data safe. For more information you can read: What is a firewall?

Keep my computer physically safe

Make sure you back up all your data regularly. Virgin Media offer online Backup & Storage to help you keep all your data and documents safe and secure. Take and ensure your house is secure from thieves. Also, take care that your computer is in a safe place where it won't get wet, knocked over, or too hot. Try to keep dust from building up on the vents and unless you’re using a laptop, never try to move your computer while it is on.

Get up-to-date software

If you have a PC then we recommend you update your computer regularly to ensure that you have the latest updates. These Microsoft 'patches', ‘service packs’, or updates help protect and secure your computer. To check you have the latest updates you can visit the Microsoft website.

Block spyware

Spyware programs can monitor your Internet behaviour or copy your private data and passwords. Spyware is also notorious for slowing down computers. Virgin Media Security includes anti-malware protection, which scans for both viruses and spyware and is free to all Virgin Media broadband customers. For more information, visit the page on Virgin Media Security.

Back up your data

Imagine losing all your most precious documents. Virgin Media offers a free backup service to its broadband customers. For more information about storing your data online, read about Backup & Storage in My Virgin Media or see the article: How can I back up my data?

Mac users are at risk too

It's a myth that if you have a Mac you won't get computer viruses. If you are an Apple Mac user, you also need to check for updates regularly to ensure that you have the latest updates for your version of the Mac OS. Find out about Apple updates on the Apple website.

Be careful who you let use your computer

People who use your computer may not always be people you trust. However, they may be perfectly trustworthy, but not know what the risks are and may browse the internet without being as careful as you.

Be aware

Be aware of the risks and what is happening. For example, learn a little about viruses, spam, spyware, and firewalls. Don't get paranoid or overly anxious, the internet should be fun. Just make sure you are vigilant and keep abreast of the risks.

To find out about Virgin Media Security you can read our article on How to get Virgin Media Security.

To find detailed information on how Virgin Media Security can help, read our article: What exactly is Virgin Media Security?