Help for National customers

Access your e-mail through a Web browser

Before you read on, did you know that you can access your Virgin Media Mail through a Web browser? This means you can send and receive messages through just about any computer with a connection to the Internet and also access other great features that are not available to users of e-mail software. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia.com.

E-mail settings - IMPORTANT

This guide is applicable to all Virgin Media customers, but is written using an example account with an e-mail address ending in @virginmedia.com. To view the detailed settings required for each type of Virgin Media account (other types are @virgin.net, @ntlworld.com and @blueyonder.co.uk), see the relevant article in the Help section.

Manual configuration

Follow the guide below to configure Windows Mail for Windows Vista to send and receive your Virgin Media e-mail. If you've already set up your e-mail account in Windows Mail and simply need to check your existing settings, see 'How do I check my e-mail settings in Windows Mail?'.Launch Windows Mail from the Start menu. The icon looks like the one shown below.

Go to the Tools menu and select Accounts….

A window entitled 'Internet Accounts' will open. If you have not set up an e-mail account before, the window will appear empty.

Click the Add… button to set up your e-mail account.

Select E-mail Account from the list of account types and click Next.

Enter your name as you would like it to appear to others when you send them an e-mail. We recommend entering your real name, although any name can be used.

Click Next to continue.

Now enter your Virgin Media e-mail address. Remember that the part after the @ symbol should correspond to your type of account, e.g.,richard.branson@virginmedia.com.

Click Next to continue.

Now enter the e-mail server settings as follows. 

Incoming e-mail server type	POP3
Incoming mail (POP3 or IMAP) server	pop3.virginmedia.com
Outgoing e-mail server (SMTP) name	smtp.virginmedia.com
Outgoing server requires authentication	Ticked

 

See the Related Articles section for settings for each type of Virgin Media e-mail account.

Click Next to continue.

Now enter the following settings.

E-mail username	Use entire e-mail address. e.g., richard.branson@virginmedia.com
Password	Enter the password for your e-mail account. If you don't know the password for your account you can reset it using the forgotten password tool in My Virgin Media.

See the Related Articles section for settings for each type of Virgin Media e-mail account.

Click Next to continue.

Tick the box labelled Do not download my e-mail at this time.

Click Finish to exit and return to the Internet Accounts window.

Your new e-mail account should now be listed in the Mail section of the Internet Accounts window.

Click the account name once to highlight it, and then click Properties.

A window entitled 'Properties' will now open with the General tab selected. This tab will show some of the information you entered in order to set up your e-mail account.

The name of the account (just above the Name field) can be edited. This can be useful if you have more than one e-mail account set up and would like an easy way to distinguish between accounts.

Check that the contents of the User Information section are correct, as follows.

Name	Your name as you would like it to appear to others when you send them an e-mail. We recommend entering your real name, although any name can be used.
E-mail address	Your Virgin Media e-mail address. Remember that the part after the @ symbol should correspond to your type of account, e.g., richard.branson@virginmedia.com.
Include this account when receiving mail or synchronizing	Ticked

Once you have checked these settings, select the Servers tab.

The Servers tab should contain the information you entered when you set up the e-mail account. Check that the settings are entered as follows.

Incoming mail (POP3)	pop3.virginmedia.com
Outgoing mail (SMTP)	smtp.virginmedia.com
E-mail username	Use entire e-mail address. e.g., richard.branson@virginmedia.com
Password	Enter the password for your e-mail account
Log on using Secure Password Authentication	Unticked
My server requires authentication	Ticked

See the Related Articles section for settings for each type of Virgin Media e-mail account.

Once you have checked these settings, click the Settings… button.

A window entitled 'Outgoing Mail Server' will open. Enter the following settings.

Log on using	Selected
E-mail username	Use entire e-mail address. e.g., richard.branson@virginmedia.com
Password	Enter the password for your e-mail account
Log on using Secure Password Authentication	Unticked

See the Related Articles section for settings for each type of Virgin Media e-mail account.

Click OK to return to the previous window and then select the Advanced tab.

In the Advanced tab, configure the following settings.

Outgoing mail (SMTP)	465
This server requires a secure connection (SSL)	Ticked
Incoming mail (POP3)	995
This server requires a secure connection (SSL)	Ticked

See the Related Articles section for settings for each type of Virgin Media e-mail account.

You may find that e-mail performance is improved if you move the Server Timeouts slider bar setting to 5 minutes.

Click OK to exit the Properties window, and then close the Internet Accounts window.

You are now ready to start using your e-mail account to send and receive messages.