Help for National customers

Access your e-mail through a Web browser

Before you read on, did you know that you can access your Virgin Media Mail through a Web browser? This means you can send and receive messages through just about any computer with a connection to the Internet and also access other great features that are not available to users of e-mail software. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia.com.

E-mail settings - IMPORTANT

This guide is applicable to all Virgin Media customers, but is written using an example account with an e-mail address ending in @virginmedia.com. To view the detailed settings required for each type of Virgin Media account (other types are @virgin.net, @ntlworld.com and @blueyonder.co.uk), see the Related Articles section.

Manual configuration

Follow the guide below to configure Apple Mail to send and receive your Virgin Media e-mail. If you're setting up Apple Mail for the first time, see 'How do I set up Apple Mail on Mac OS X?'.

Launch Apple Mail from the Dock. The icon looks like the one shown below.

Go to the Mail menu and select Preferences…, which will open a new window.

Make sure that the Accounts tab is selected.  Any configured e-mail accounts will be listed on the left-hand side of the page. Make sure to select your Virgin Media account before continuing.

Here is the information that should now be present in the Account Information tab.

Account Type	POP
Description	Virgin Media
Email Address	Use entire e-mail address. e.g., richard.branson@virginmedia.com
Full Name	Your name as you would like it to appear to others when you send them an e-mail. We recommend entering your real name, although any name can be used.
Incoming Mail Server	pop3.virginmedia.com
User Name	Use entire e-mail address. e.g., richard.branson@virginmedia.com
Password	Enter the password for your e-mail account. If you don't know the password for your account you can reset it using the forgotten password tool in My Virgin Media.
Outgoing Mail Server (SMTP)	Virgin Media
Use only this server	Ticked

See the Related Articles section for settings for each type of Virgin Media e-mail account.

Click the Outgoing Mail Server (SMTP) dropdown menu and select Edit SMTP Server List….

A new window will open that will show the servers set up for sending mail. Select the Account Information tab and make sure that you are looking at the item that relates to Virgin Media.

Description	Virgin Media
Server Name	smtp.virginmedia.com

See the Related Articles section for settings for each type of Virgin Media e-mail account.

With the Virgin Media configuration still selected, click the Advanced tab.

The default option – Use default ports (25, 465, 587) – should be fine, or you can select the option to use a custom port, in which case enter 465 in the relevant field.

Use Secure Sockets Layer (SSL)	Ticked
Authentication	Password
User Name	Use entire e-mail address. e.g., richard.branson@virginmedia.com
Password	Enter the password for your e-mail account

See the Related Articles section for settings for each type of Virgin Media e-mail account.

Click OK to close this window and return to the Accounts window.

Once you have returned to the Accounts window, select the Advanced tab and make sure the following settings are configured.

Port	995
Use SSL	Ticked
Authentication	Password

See the Related Articles section for settings for each type of Virgin Media e-mail account.

Finally, close the Accounts window. You are now ready to start using your e-mail account to send and receive messages.