Help for Cable customers

So … you're moving home! If you'd like to take your Virgin Media services to your new address, we'll make sure your move is as smooth as possible. That's one less thing to worry about!

Simply let us know as soon as you can. Our friendly Movers team will help you organise everything from start to finish. It usually takes 14 days or less.

Telling us about your home move

There are two ways to contact us:

1. Use the Contact us link on our web site, and follow the Moving home prompts.
2. Call our Movers team (see below).

How do I get in touch with the Movers team?

Cable customers

If your Virgin Media services come via fibre optic cable, give us a call on 150 from a Virgin Media home phone or 0845 454 1111 from any other phone.

National customers

If your Virgin Media services are delivered through your phone line, give us a call on 150 from a Virgin Media home phone or 0845 454 2222 from any other phone. 

We've put all the information you need to know in one handy place. And, if you have any other questions we haven't thought of, our Movers team will be happy to talk things through.

Moving home and checking which services will be available at your new address

Moving home and transferring services from Cable to National

Moving home and transferring services from National to Cable

Moving home and transferring services from Cable to Cable

Moving home and transferring services from National to National

Can I keep my email address when I move home?

Can I keep my phone number when I move home?

How does moving home affect my bill/contract?

What if I don't want to take my Virgin Media services with me when I move home?