Help & Support

Got a question or a problem? We'll get it sorted in no time

Help with your phone or tablet

Device support

If you're having issues with your phone or tablet - whether it's an iPhone, Samsung, Nokia, you name it - you can find all the help you need here, including booking a repair.

Help with Virgin Mobile services

Get help with our brilliant services such as the Virgin Media WiFi App which saves your mobile data plus easily check your balance with the My Account App.

Help with billing, tariffs, and Your Account

Billing and Tariffs

All you need to know about your bill, including tariffs and ways to pay.

Manage Your Account

All the info you need on managing your Virgin Mobile account details and billing - including how to easily change your call barring and international call settings.

International calling

Do you Pay As You Go?

Making calls abroad

Get info on the costs and coverage when using your phone abroad, or when calling friends and family overseas from the UK.

Help with Pay As You Go

If topping up is your thing, here's all the help and info you need to make the most of it.

Top 10 FAQs

Check out the most popular questions asked by Virgin Mobile customers.

Check your UK mobile coverage

Just enter your postcode or current location and our coverage checker will tell you how strong your signal should be.

Ask the community

Join the Virgin Media community discussion, for help and tips.