Calling Service Numbers from your Virgin Mobile

You probably use service numbers to make phone calls to banks, government departments, directory enquiries or even to vote in TV quizzes or shows. However, you may not be aware of the cost of calling these service numbers – which start 08, 09 or 118. From July 1st 2015 the regulator, Ofcom, has changed the way these numbers are charged for to make the cost of calls clearer.

0800 and 0808 numbers

If you’ve got our Virgin Media home phone then freephone numbers starting 0800 or 0808 are already free to call. From July 1st 2015 they’re also free to call from your Virgin Mobile.

084, 087, 09 and 118 numbers

Numbers beginning 084 and 087 are general service numbers for contacting organisations. Those beginning 09 are ‘premium rate’ service numbers; while those beginning 118 are directory enquiry numbers. From July 1st 2015, the cost of calling any of these numbers has been split into two parts:

1. The access charge: This is what we charge you, per minute, for connecting the call. You’ll be told this when you take out a contract with us.
2. The service charge: This is the rest of the call charge. The organisation you’re calling decides the service charge, and must let you know it.

For example, we may have told you that our access charge is 40 pence per minute, and the organisation you’re calling might say ‘Calls cost 20 pence per minute, plus your phone company’s access charge.’ By adding together the access charge and the service charge, you will know that you’ll be charged 60 pence per minute for the call.

Access charge and service charge information

If you’re a Pay Monthly customer, then you can find your current access charge by clicking here

If you’re a Pay as you Go customer, then you can find your current access charge by clicking here

Service charges will be advertised by the person providing the service that you want to call. We’ve also put together a guide to service charges, which you can access by going to and checking 'Detailed calls charges including calls to UK service numbers'.

Want to know more?

All of these changes apply across every landline and mobile phone – not just your Virgin Media phone or mobile. To find out more check out


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