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8am - midnight, 7 days a week
*For call costs to our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles may vary.
*Please note standard charges apply, check with your network operator for rates.
Write to us at:
Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ
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No dial tone

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If you are experiencing no dial tone on your Virgin Media home phone, give us some details below, so we can sort this out for you.

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Reporting cabinet or manhole damage

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Let us know if you spot if any Virgin Media cabinets or manholes are damaged or not looking their best.

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